Lavinia Lingerie offers both standard and express delivery options.
Standard Shipping
Following credit card authorization and verification of information, orders are typcially delivered within three (3) to eight (8) business days, depending on your destination.
Express Shipping
Under normal conditions, orders with express shipping are typically shipped out same day and delivered within two (2) to five (5) business days, depending upon your destination. Orders must be received before 3 PM Eastern Time (ET) to ship out same day. If your order is placed after 3 PM ET , please add an extra day to the expected delivery time. Express shipping may require a signature for delivery. This service is available to U.S. continental addresses only and not available for P.O. Boxes and APO/FPO addresses. Please note that credit card authorization and verification must be obtained before your shipment can be processed.
Everyday Low Flat-Rate Shipping
♦ Standard Shipping to all US Addresses: $2.99 (for orders below $50.00)
♦ Express Shipping to all US Addresses: $17.99 (for orders below $200.00)
♦ Priority Mail to Canada: $12.99 (for orders below $100.00)
♦ Express Shipping to all Canadian Addresses: $23.99
♦ International Shipping: $15.99 (for orders below $150.00 shipping to countries including the Australia, Denmark, Finland, France, Germany, Honk Kong, Italy, Japan, Netherlands, New Zealand, Singapore, Spain, Sweden and UK. If your country is not listed and you wish to place an order, please contact us info@lavinialingerie.com)
Please note that all shipping rates referenced above are effective as of April 2009. All orders are shipped out using the Unites States Postal Service.
Everyday Free Shipping Promotions
♦ Free Standard Shipping for Orders over $50.00 (U.S. destinations)
♦ Free Priority Mail for Orders over $100.00 (Canadian destinations)
♦ Free Express Shipping for Orders over $200.00 & more (U.S destinations)
♦ Free International Shipping for Orders over $150.00 & more
Canadian Orders
Lavinia Lingerie's products are imported into the United States. As such, you may be charged customs duties when an order is shipped to Canada.
Import duties are applied by Canadian Customs and custom brokerage fees are collected by the delivery company when delivered. Lavinia Lingerie does not collect duties and taxes and cannot predict what your charges may be. Your credit card company may also add a charge for currency conversion. If you have questions about Canadian Customs and any applicable duties, please contact the Canada Customs Office.
Estimating Delivery Dates
If you're trying to estimate when your package will be delivered, please note the following:
♦ Credit card authorization and verification must be obtained before your shipment can be processed.
♦ We use the United States Postal Service (USPS) for all shipments and as such, deliveries are subject to USPS standard hours of operation (i.e., Monday through Saturday, excluding Federal holidays).
E-mail Shipment Confirmation
On the day your order is shipped, we will send you an e-mail with your order tracking number. These email confirmations are generally sent at end of day.
Discreet Packaging
It's safe to ship to your purchase to your home or work place without revealling what's inside. Your order will arrive in a standard white, tear-proof poly envelope, and the shipping label will not mention the word "lingerie". Specifically, the return label will show the following information regarding the sender: LAVINIA, P.O. BOX 549, NEW YORK, NY 10150-0549
A return and exchange form is enclosed within every package. If you have misplaced your copy, you can click here for a printable return and exchange form.
At Lavinia Lingerie, we pride ourselves in offering high quality products and services to our customers. If you are not satisfied with your purchase, we will gladly exchange or refund the purchased items as long as they are unworn and unwashed, and the tags are attached to the garments (NO exceptions). We suggest that you do not wear perfume or wipe off any deodorant you may have on when trying on your purchase. While these toiletries are useful, they can leave a scent or mark on the garment, which may make the item non-returnable. Please ensure that you try on any new purchase of underwear or swimwear over your own previously-purchased underwear to determine if the fit and style is to your liking. To maintain hygiene and health standards, we reserve the right to refuse returns when it is apparent that this has not been done.
For the year-end holiday season, we will extend our return policy to 50 days. If you return the items later than 50 days, we will give you store credit that can be used within one year. Shipping and handling fees are not refundable. If you benefited from a free shipping promotion at the time of purchase, the shipping-related expense incurred by Lavinia Lingerie will be deducted from your refund. Please allow 2-3 weeks for us to receive and process your return. All refunds will be credited to the payment form used at the time of original purchase. As exchanges are subject to availability, you may want to contact our Customer Care department to reserve the style, color and/or size of the desired item or complete the return and exchange inform indicating both your first and second choices.
We strongly urge you to use certified or insured mail, as we cannot be responsible for items lost in the mail. Send the item(s) you would like to return or exchange in a secure package via the U.S. Postal Service ONLY. DO NOT USE FEDEX OR UPS as they do not deliver to P.O. Boxes. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Please indicate if you would prefer to receive a refund or make an exchange for another size, color or style. If you have additional questions regarding our returns and exchange policy, please contact our Customer Care Department
at 212- 486-4050 (Monday - Friday, 9AM-6PM Eastern Standard Time ) or by e-mail at info@lavinialingerie.com
All returns and exchanges should be mailed to the following address:
Lavinia Lingerie Inc.
Attn: Returns & Exchanges
F.D.R. Station
P.O. Box 549
New York, NY 10150 - 0549
