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212-486-4050 | Customer Care
♦ USPS Standard Shipping to all US Addresses: $2.99 (for orders below $50.00)
♦ USPS Express Shipping to all US Addresses: $17.99 (for orders below $200.00) ♦ USPS Priority Mail to Canada: $12.99 (for orders below $100.00) ♦ USPS Express Shipping to all Canadian Addresses: $23.99 ♦ USPS International Shipping: $15.99 ♦ Free Standard Shipping for Orders over $50.00 (U.S.) ♦ Free Priority Mail for Orders over $100.00 (Canada) ♦ Free Express Shipping for Orders over $200.00 & more (U.S.) ♦ Free International Shipping for Orders over $200.00 & more (UK, Australia, New Zealand, Finland, France, Sweden, Singapore, Japan and Hong Kong. If your country is not listed and you wish to place an order, please contact us info@lavinialingerie.com) Safe to ship to home or work, no one will be able to tell what's in the package. Your order will arrive in a standard discreet white tear-proof plastic poly envelope and shipping label does not mention the word "lingerie". The return address says: LAVINIA PO BOX 549 NEW YORK, NY 10150-0549 *Ships same or next business day.
We want to make it easy and do NOT require prior authorization or special codes to initiate the return and exchange process.
A return and exchange form is enclosed within every package. If you have misplaced your copy, here you can print Lavinia's Lingerie Exchange & Return form. At Lavinia Lingerie, we pride ourselves in offering high quality products and services to our customers. If you are not satisfied with your purchase, we will gladly exchange or refund the purchased items as long as they are unworn. All returns and exchanges must be made within 30 days of the purchase date and include a completed return and exchange form. Shipping and handling fees are not refundable. Please allow 2-3 weeks for us to receive and process your return. All refunds will be credited to the payment form used at the time of original purchase. As exchanges are subject to availability, you may want to contact our Customer Care department to reserve the style, color of the desired item or complete the return and exchange inform indicating both your first and second choices. We strongly urge you to use certified or insured mail, as we cannot be responsible for items lost in the mail. Send the item(s) you would like to return or exchange in a secure package via the U.S. Postal Service ONLY. DO NOT USE FEDEX OR UPS as they do not deliver to P.O. Boxes. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Please indicate if you would prefer to receive a refund or make an exchange for another size, color or style. If you have additional questions regarding our returns and exchange policy, please contact our Customer Care Department at 212- 486-4050 (Monday - Friday, 9AM-6PM Eastern Standard Time ) or by e-mail at info@lavinialingerie.com All returns and exchanges should be mailed to the following address: Lavinia Lingerie Inc. Attn: Returns & Exchanges F.D.R. Station P.O. Box 549 New York, NY 10150 - 0549
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