Free shipping offers are dependent upon the "Ship-To" Address and in select circumstances, a minimum purchase amount before any applicable taxes.
♦ Free Standard Shipping for any Orders (U.S. destinations)
♦ Free Priority Mail for Orders over $200.00 (U.S. destinations)
♦ Free Standard Shipping for Orders over $100.00 (Canadian destinations)
♦ Free International Shipping for Orders over $100.00
Everyday Low Flat Rate Shipping
♦ USPS Express Shipping to all US Addresses: $17.99
♦ USPS Standard Shipping to Canada: $3.99 (for orders below $100.00)
♦ USPS Express Shipping to all Canadian Addresses: $24.99
♦ USPS International Shipping: $4.99 (Australia, Denmark, Finland, France, Germany, Hong Kong, Italy, Japan, Netherlands, New Zealand, Singapore, Spain, Sweden and UK. If your country is not listed and you wish to place an order, please contact us info@lavinialingerie.com)
Discreet Packaging
It's safe to ship to your purchase to your home or work place without revealing what's inside. Your order will arrive in a standard white, tear-proof poly envelope, and the shipping label will NOT mention the word "lingerie". Specifically, the return address will show the sender as LAVINIA.
The return address will be:
LAVINIA
PO BOX 2547
LEESBURG, VA 20177-7753
Orders typically ship out same or next business day.
We want to make it easy and do NOT require prior authorization or special codes to initiate the return and exchange process.
A return and exchange form is enclosed within every package. If you have misplaced your copy, here you can print Lavinia's Lingerie Exchange & Return form.
At Lavinia Lingerie, we pride ourselves in offering high quality products and services to our customers. If you are not satisfied with your purchase, we will gladly exchange or refund the purchased items as long as they are unworn and unwashed, and the tags are attached to the garments (NO exceptions). All returns and exchanges must be made within 30 days of the purchase date and include a completed return and exchange form. Shipping and handling fees are not refundable. If you benefited from a free shipping promotion at the time of purchase, the shipping-related expense incurred by Lavinia Lingerie will be deducted from your refund. Please allow 2-3 weeks for us to receive and process your return. All refunds will be credited to the payment form used at the time of original purchase. As exchanges are subject to availability, you may want to contact our Customer Care department to reserve the style, color and/or size of the desired item or complete the return and exchange inform indicating both your first and second choices.
We strongly urge you to use certified or insured mail, as we cannot be responsible for items lost in the mail. Send the item(s) you would like to return or exchange in a secure package via the U.S. Postal Service ONLY. DO NOT USE FEDEX OR UPS as they do not deliver to P.O. Boxes. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Please indicate if you would prefer to receive a refund or make an exchange for another size, color or style. If you have additional questions regarding our returns and exchange policy, please contact our Customer Care Department
at 212-486-4050 (Monday - Friday, 10AM-4PM Eastern Standard Time ) or by e-mail at info@lavinialingerie.com
All returns and exchanges should be mailed to the following address:
LAVINIA
PO BOX 2547
LEESBURG, VA 20177-7753
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