| FREQUENTLY ASKED QUESTIONS | ||||||||||||||||||||||||||
| SAFETY & SECURITY | ||||||||||||||||||||||||||
| Is it safe to use my credit card?
Yes, shopping with your credit card at LaviniaLingerie.com is safe. Our server uses Secure Sockets Layer (“SSL”) technology to protect the security of your credit card information as it is transmitted to us. SSL is the universal standard in Internet encryption technology, which uses a highly sophisticated method for scrambling data communications between Web users and Web servers, ensuring that Internet transactions stay private and protected. How do I know if my connection is secure? Look at the lower corner of your browser window after accessing our server. If you see an unbroken key or a closed lock—the symbol will vary based on your web browser, then the SSL is active and the server is secure. You can also double check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." At Lavinia Lingerie, all pages that transmit personal information are secure. When I added an item, it displayed the item in the mini-basket, but when I selected the shopping cart page the cart was empty?
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| PAYMENT & CHECKOUT | ||||||||||||||||||||||||||
| What are my payment options?
LaviniaLingerie.com accepts PayPal, Discover, Mastercard, Visa, American Express credit cards, Google Checkout and money orders as payment for purchases. We do not accept personal checks at this time. Is there another way to speed up the checkout process? Yes. Create an account with us and we will store your billing and shipping information on our secure server, so you won't have to type them in every time you check out. Will sales taxes be added to my order? We are required by law to collect sales or other applicable state taxes for orders shipped to a state in which we have a facility. At the present time, Lavinia Lingerie collects sales taxes on all orders shipped to New York. Some states may also access sales taxes on shipping and handling charges. All applicable taxes will be clearly displayed on your final order or receipt. |
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| SHIPPING & RETURN | ||||||||||||||||||||||||||
| What are my shipping options?
Express Shipping. What is Lavinia Lingerie return policy? See Return Policy. How do I know if my order has been shipped? You will receive three e-mails after you have placed your order and provided us with a valid e-mail address. The first e-mail confirms that your order has been received and includes your order confirmation number. This e-mail should arrive within approximately 1 min. The second e-mail will contain a copy of your invoice. The third e-mail confirms that your order has been shipped; tracking information will be included. |
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| ORDER & STATUS | ||||||||||||||||||||||||||
| How long will it take to receive my order?
It will take about 4 to 10 business days. How do I track my order? You will find the USPS tracking number in the e-mail we sent you confirming that your order has been shipped. Go to the Customer Care tab on our website and click Order Status. Use the tracking number provided to check your order status on our website or go directly to www.usps.com. It may take 24 hours before tracking information appears on the carrier's web site. Does Lavinia Lingerie accept international orders? Currently we accept orders that ship to the USA, Canada, UK, Australia, France, Sweden, Japan and Honk Kong. If your country is not listed and you wish to place an order, please contact us info@lavinialingerie.com . Do I have to pay any additional charges for orders shipped to Canada? Lavinia Lingerie's products are imported into the United States. As such, you may be charged customs duties when an order is shipped to Canada. Import duties are applied by Canadian customs and custom brokerage fees are collected by the delivery company when delivered. Lavinia Lingerie does not collect duties and taxes and cannot predict what your charges may be. Your credit card company may also add a charge for currency conversion. If you have questions about Canada customs and duties, please call the Canada Customs Office. I didn't receive an order confirmation. What should I do? If you did not receive an e-mail confirmation of your order, please contact our Customer Care Department by e-mail at info@lavinialingerie.com or by telephone at (212) 486-4050. I want to purchase an item that I see online, but you do not have my size. Will it be back in stock? We are a specialty company and make limited quantities of our intimate apparel and active wear. Not all items that sell out will be re-stocked. If we are expecting to re-stock an item, we will display a re-stock date on the page. What if I change my mind and want a different size or color after my order is placed? Once an order is placed at LaviniaLingerie.com, you cannot make changes. For assistance, please contact our Customer Care Department by e-mail at info@lavinialingerie.com or by telephone at (212) 486-4050. |
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| STORE & PRODUCTS | ||||||||||||||||||||||||||
| Do you have a store that I can visit?
No. At this time, we have a web-based store only. Where else can I buy your products? Lavinia's Lingerie products can be purchased on this web site as well as on Amazon.com (Lavinia Lingerie Storefront). Do you have a catalog? We do not have a print catalog at this time. Our products are available online only. Do you offer any padded no wire bras? Currently Lavinia Lingerie does not offer a traditional bra without an underwire. Our seamless activewear sports bra (8190), wireless sports bra-top (8061) would be the only one that would qualify in this category. Do you sell wholesale to other online retailers? At this time, we do not sell wholesale. We may offer wholesale in future. I wear a size 40dd in a bra. Do you carry anything in this size ? You can view all available bras in size 40DD by going to Bras 40DD/E category on Bras page. Does any of your active wear have inner shelf bra for support? No, unfortunately our activewear tops do not have this feature at this time. We may add it in the future. Could you tell me the Mid-Thigh Legging measurements for the waist and the inseam? Our mid-thigh legging is made with a soft microfiber that gently clings to the body. Given the stretchy nature of the fabric, the inseam of this legging, when it is worn, ranges from 8.5 to 10 inches. The waistband (unworn) measures 22 inches, but it can comfortably stretch (when worn) up to approximately 35.5 inches. However, we recommend that you measure your hips to determine the size. For example, if your hips measure between 38 and 42 inches, you would need the M/L size. You would be a size XS/S if your hips measure between 34 and 38 inches, XL size measurements ranging from 42 to 46 inches. I'm a women's size 6. Would your Mid-thigh Legging fit me? We recommend size XS/S for women size 2 to 6. Lavinia Activewear is made with microfiber, which stretches to your body shape. It's important to select the correct size so that you feel comfortable with the fit and how you look in it. If you select a size that is too small, the fabric will stretch too much and the garment will loose its opacity. If it does not fit, we will gladly exchange the size as long as all tags are attached and the item is unsoiled/unworn. How can I determine what size I am with your activewear line? Lavinia Activewear is made with microfiber, which stretches to your body shape. It's important to select the correct size so that you feel comfortable with the fit and how you look in it. If you select a size that is too small, the fabric will stretch too much and the garment will loose its opacity. Our activewear garments are available in either two or three sizes: extra small/small (XS/S), medium/large (M/L) and extra large (XL). In general, the XS/S size is equivalent to a 2-6; the M/L size is equivalent to a 8-12; and the XL is equivalent to a 14-16. It's not unusual for two, size-10 woman to look different. As most women are proportioned differently, we recommend checking your measurements. Making it more difficult, manufacturers do not always define sizes in the same manner. Here is how we define Lavinia Activewear sizes.
What is the inseam length of your Yoga Shorts in M/L? Our Yoga Shorts are made with a soft microfiber that gently clings to the body. Given the stretchy nature of the fabric, the inseam of this short, when it is worn, ranges from 2 to 3 inches. Does this Spaghetti strap sports bra (8221) have adjustable straps? Yes, but not like a traditional bra with sliding clips. The fabric of the straps stretches to accommodate the shape of your body. These clingy straps should not slip off of your shoulder. What is the waist measurement, when worn, of your Sheer thong (6477) in XL ? The waistband size of our XL string thong stretches up to 42 inches. What is the measurement across the top of your Sheer mesh low-rise brief panty (6813) in XS ? The top band of our XS sheer briefs (without stretching them) measures 24 inches around and can be streched up to 28 inches. What is the inseam of your micro yoga shorts (8077) and are they see through? Our Micro-Mini Shorts are made with a soft microfiber and given the stretchy nature of the fabric, the "inseam" of the shorts, when it is unworn, is about 1.5 to 2 inches. Please note that these are micro-mini shorts and do not provide a lot of coverage. We also have Stretch-fit Yoga Shorts. They have the same inseam measurement, but go further down the leg and buttocks. Both styles of shorts are opaque. If the incorrect size is worn and the fabric is stretched too far, the shorts may be semi-transparent. I am wondering if it's possible to order a gift certificate with a little gift pouch and have it sent to me so that I can present it as a gift instead of just receiving an email? Our gift certificate by default is delivered in the form of an e-mail, but it can be sent by mail upon request. At checkout, the gift pouch can be added to your order as "gift wrapping" for the gift certificate. In general, Gift Certificates can be applied toward any product purchase within the LaviniaLingerie.com store. Remaining balances are stored and may be applied to future purchases. You may also include an optional gift message, which will be displayed on the gift certificate. Gift certificates are available in values of $25, $50, $75, $100, $150, $200 and $250 or available in various increments (if you need another amount, just let us know). They expire two years from the date of purchase. There are no processing or non-usage charges or fees applied. Can you tell me if there are removable pads with your Plunge Padded Bra (6753) and how thick the padding is? Yes, our Plunge Padded Bra (6753) has removable pads, and the padding is 3/16 of an inch thick. How can I find out what the true size is?
1. Measure around the chest directly under the breast at a constant height with the cloth measuring tape. Add 5 inches to that measurement. This dimension is your bra/band size (If the bra size works out to an ODD number go up one inch to the next EVEN number.) This should equal the circumference around the chest, directly above the breasts/under the arms. I am planning to make a purchase, however I understand that your return policy is 30 days. These items will be a Christmas gift. Are there any return exceptions for the holidays? For the holiday season, we will extend our return policy to 50 days. If you return the items later than 50 days, we will give you store credit that can be used within one year. |
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Last Updated: March 21, 2008 |
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