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We want to make returns and exchanges easy and do NOT require prior authorization or special codes to initiate the process. For your convenience, we enclose a Return and Exchange Form in every package (see reverse side of the packing slip). If you misplaced your copy, you can click on the following link: download a printable Lavinia Lingerie return and exchange form.
At Lavinia Lingerie, we pride ourselves in offering high quality products and services to our customers. If you are not satisfied with your purchase, we will gladly exchange or refund the purchased items as long as they are unworn (excludes trying it on), unsoiled and unwashed, and the tags are attached to the garments (NO exceptions). We suggest that you do not wear perfume and wipe off any deodorant you may have on when trying on your purchase. While these toiletries are useful, they can leave a scent or mark on the garment, which may make the item non-returnable. Please ensure that you try on any new purchase of underwear or swimwear over your own previously-purchased underwear to determine if the fit and style is to your liking. To maintain hygiene and health standards, we reserve the right to refuse returns when it is apparent that this has not been done.
If you return the items later than 30 days from the date of purchase, we will give you a store credit that can be used within ONE (1) year from the date of issue. Fees associated with shipping, gift pouches and gift boxes are not refundable. Please allow two (2) to three (3) weeks for us to receive and process your return and exchange request. All refunds will be credited to the payment form used at the time of original purchase. As exchanges are subject to availability, you may want to contact our Customer Care department by email to reserve the style, color and/or size of the desired item and complete the return and exchange inform indicating both your first and second choices.
Please send the merchandise back to us by USPS First Class mail. We recommend that you add either the Delivery Confirmation OR Insurance Service to ensure tracking or prevent loss in the USPS mail system, as we cannot be responsible for items lost in the mail. Send the item(s) you would like to return or exchange in a secure package via the U.S. Postal Service ONLY. DO NOT USE FEDEX OR UPS as they do not deliver to P.O. Boxes. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Please indicate if you would prefer to receive a refund or make an exchange for another size, color or style. If you have additional questions regarding our returns and exchange policy, please contact our Customer Care Department
at 571-333-1071 (Monday - Friday, 10 AM - 4 PM Eastern Time) or by e-mail at firstname.lastname@example.org.
All returns and exchanges should be mailed to the following address:
Lavinia Lingerie Inc.
Returns & Exchanges
P.O. Box 2547
Leesburg, VA 20177-7753
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Do you have questions about this bra?
- Contact us directly at 571-333-1071.
- Get answers from Lavinia by clicking Live Chat below.
- Use our FAQ. You'll find answers many questions about bras & panties.
Question:I would like to know if I wear a size 42b or c can I wear a 40 b or c and can you tell me is this bra smooth in back some bras bother my skin and do it have a lot of give?
Lavinia's Answer: Balcony bra style 6160 has band wings made of powernet fabric for a firmer fit and shaping. If you normally wear a 42B, I would recommend either trying this style in a 40C with a bra band extender OR if your skin is really sensitive, try a similar style balcony bra with bands made of soft micofiber.
Question:I love the Balcony Push-up bra (6160). In Australia I take 18DD or 18E ... can you please help me with sizing?
Lavinia's Answer: In response to your question, Australian bra size 18DD/E is equal to US size 40DD/E.
Question: Would this bra work with an extender, need 42DD?
Lavinia's Answer: Yes, balcony bra style 6160 will work with a bra band extender. If your normal size is 42DD, I would recommend trying a 40DDD/F.
Question: It looks like my size bra is sold out. Will you be restocking this shelf bra in white color, 40DDD/F size again?
Lavinia's Answer: Yes, we are restocking this shelf bra in all sizes and colors soon. Check back again in October, 2012.
Question: Is this bra padded?
Lavinia's Answer: Yes. This balcony bra has a uniform layer of thin foam padding for added support and shaping. It does not, however, have push up padding. The underlying cup construction, high center and wide-set straps of this bra style dramatically lift breasts up to create fullness on the top half of your breasts for a soft round silhouette without heavy padding.
Question: Is the balconnett seamless?
Lavinia's Answer: No. The cup has one vertical seam for better breast support. It's a fabulous bra for lift and support.
Question: Does this bra have push up?
Lavinia's Answer: The design of this bra - specifically its demi cups and a high underwire center - serves to lift breasts up for a "push-up" effect to create fullness on the top half of the breast. The cups have thin foam lining. This bra does NOT have push up padding or use inserts/cookies.
Question: Are the straps elastic?
Lavinia's Answer: Yes, the straps are elastic on the back, but padded in the front.
Question: Does this balcony bra run true to size?
Lavinia's Answer: Yes and no. Let me explain. The best fit (size) for this bra is somewhat dependent on your breast shape as balcony bras generally provide less coverage than demi-cup bras and effectively serve to lift breasts up to create fullness on the top half of the breast. For example, if you are a full 38C, meaning your breasts are naturally as round (full) on top as they are on the bottom half - not sloped (sagging on top, fuller on bottom) - than the added boost this bra creates may cause you to pop over the cup. If you fall into this category (full 38C), we recommend going up a cup size for this bra style (i.e., a 38D in this example). If your breasts sag, as breasts can commonly lose firmness and elasticity with age and life experience (e.g., pregnancy, breast feeding, weight loss, menopause...), your existing size should be fine.
Question: What exactly is the band size, is this the thickness of the bras band, the part that holds extra flesh if you have a meaty back, what exactly does it describe?
Lavinia's Answer: The band size is based on the measurement (circumference) of the rib cage - that is, the area starting just under the breasts going full circle around the back until you return to the front starting point. A few additional inches are then added to this measurement for the hook and eye closure. If needed, you can view our sizing chart to determine the size. The band size does not refer to the thickness of the band-this is generally driven by the style and support required for a band and cup size.
Question: Does the bra have a smooth enough texture like a t-shirt bra even though there is lace or is it very textured, that if worn with a t-shirt, the lace shows through?
Lavinia's Answer: If you wear this balcony bra under a t-shirt, the lace will not be very noticeable. While a seamless molded-cup/t-shirt bra provides the smoothest appearance, the lace on this bra is relatively fine and will not create a bumpy effect under your t-shirt like other lace bras. The key here is to have a proper fitting balcony bra. If you not have a proper fit, your breasts could pop over the cup; you will then be showing two extra bumps than planned.
Question: I am interested in buying this bra. Reading some of the reviews someone mentioned about actual size. I wanted to ask you. Does the cup size run small? Should I order a larger size?
Lavinia's Answer: While bra sizing among manufacturers can vary, I believe the comments are primarily due to the bra style. Generally speaking, not all woman wearing a 38DD/E bra have the same breast shape. Balcony bras, also known as shelf bras, generally provide less coverage than a demi-cup bra and effectively serve to lift breasts up and create fullness on the top half of the breast. If you are a full 38DD/E, meaning your breasts are as round (full) on top as they are on the bottom half - not sloped (more shallow on top, full on bottom) - than the added boost this bra creates may cause you to "pop" over the cup. If you fall into this category (full 38DD/E), I would recommend going up a cup size for this bra style. If you are more shallow on top, your existing size should be fine. This bra is one of my personal favorites and I wear my regular size. If you have any additional questions, please do not hesitate to contact me.
Question: Does this have heavier padding in bottom of cup (bump pad) and/or graduated padding heavier in the bottom?
Lavinia's Answer: No, the bra cups have an even layer of thin foam padding. It is the underlying design/construction of the balcony bra style, which provides the added lift and cleavage.
Question: How many snaps are on the back (36DD size bra); thin 1 or 2 snaps or wide 3 or 4 snaps? Are the shoulder straps adjustable?
Lavinia's Answer: The back closure of the 36DD balcony bra has three columns and three rows of hooks. Yes, the shoulder straps are adjustable.
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